3.
Privacy
We
take your privacy seriously. We are registered under and comply with
the Data Protection Act 1998. For further details please see our
Privacy Policy.
4.
Product Pricing and Title
4.1
We make every effort to ensure that the pricing displayed on our
website is correct. However, if an error in the pricing of a product
is found we reserve the right to either cancel your order or contact
you to arrange payment of any extra sum due or refund any
over-payment made by you (as applicable). The processing of an order
can be cancelled or corrected by us at anytime up to the shipment of
that order and any related items.
4.2
We reserve the right to alter all product pricing without notice.
4.3
Title in any products ordered from us does not pass to you, the
purchaser until we have received and processed a valid payment, and
that payment has been made into our own bank account and your order
has been shipped.
5.
Your Order
5.1
When you place an order you will automatically receive a confirmation
email from us to confirm your order. Your order constitutes an offer
made to us to purchase the goods specified in the order.
5.2
Your offer is only accepted by us once we have emailed you to confirm
the dispatch of your order.
5.3
Product items not included within the dispatch email are not included
in the order and contract between you and us.
5.4
We reserve the right to delay or refuse orders where a transaction
contains incomplete details or details that cannot be verified or
where fraud is suspected.
5.5
If we are unable to reasonably ascertain these details or resolve
these issues a full refund will be made against the card used at the
time of purchase. No other form of refund or credit will be offered
nor will a refund be made to any third party card or account.
6.
Shipping and Customs Duty
6.1
All orders received by us are shipped subject to availability.
6.2
We reserve the right to ship products at a later date (up to 28 days
after purchase) where the product ordered is not in stock at the time
of purchase. In this situation you will be contacted and offered a
full refund instead of delivery of the product.
6.3
We cannot be held responsible for disruption to shipping caused by
industrial disputes or action outside our direct control. If such
disruption occurs you will be offered delivery via an alternative
delivery or fulfilment company or a full refund.
6.4
If you are ordering a product from outside the UK the recipient of
the product is responsible for all customs duties or tariffs incurred
in the country to which the products are shipped. Furthermore your
order may be subject to delay or be opened and searched by local
customs authorities when entering the destination country. Please
note we are unable to provide specific advice on customs duties or
tariffs.
7.
Cancellation Rights, Returns and Refunds
7.1
Under the Consumer Protection (Distance Selling) Regulations 2000 you
have a right to cancel your purchase. However, to exercise this right
you must notify us in writing, (email or letter) within 14
working
days
from the day after you receive your goods.
7.2
As stated above notification of cancellation must be in writing, a
telephone call is not a valid cancellation.
7.3
No right of cancellation, refund or return exists under the Consumer
Protection (Distance Selling) Regulations 2000 once you have used
your product, unless the product is defective and you are returning
it for this reason.
7.4
Goods that are sealed or shrink-wrapped and this is removed can only
be returned if they are defective.
7.5
No right of cancellation exists for personalised goods or goods that
are intimate in their nature or goods where there may be hygiene
issues, unless defective.
7.6
Please observe the following procedure for all returns to us:
7.6.1
On the back of your delivery note or on another piece of paper, (if
you no longer have your delivery note), include your order number and
the reason for the return.
7.6.2
If you are returning your product because it is defective, please
state the defect or defects.
7.6.3
Repackage the product in its original packaging, including any
accessories, brochures, manuals, guarantees or warranties that came
with the product. Unfortunately we will be unable to issue a refund
where the product is in an incomplete state.
7.7
If the original packaging surrounding the product has been damaged or
destroyed we will only issue a refund if the product is being
returned due to a defect. If the original packaging of a defective
product has been damaged or destroyed you should ensure that the
returned product is adequately packed for shipment back to us.
7.8
You are responsible for paying any postage or shipping costs incurred
when returning the product.
7.9
We recommend that all returns be sent by registered post, so that a
record of the return is available for you.
7.10
We will not issue refunds for any items lost or stolen in transit to
us.
7.11
Where a return is lost or stolen in transit to us, you should claim
compensation from the company that shipped the return.
7.12
If you fail to return a product to us, we may make arrangements to
have the product collected from you. The cost of this collection will
be passed on to you.
7.13
Unused products may be returned promptly by customers to our address
listed at the end of these terms and conditions.
7.14
Subject to the above, we will refund the purchase price of a returned
product within thirty days of receiving written notification of your
intention to return the product.
7.15
We will also refund the cost of standard or recorded postage incurred
returning a product, if incorrectly sent by us or where the product
has been returned due to a defect. Please note that we will not
refund any courier, overnight or express element of any delivery or
postage charge, including Royal Mail Special Delivery.
8.
Customer Complaints
We
endeavour to respond to all customer complaints or queries within
five working days.
9.
Faulty Products
Where
you experience a fault with a product it can be returned to us
subject to our returns policy above.
10.
Events Outside Our Control
We
shall not be liable for delay or failure to perform any obligation
under these Terms & Conditions if the delay or failure is caused
by any circumstances beyond our reasonable control, including, but
not limited to, acts of god, war, civil disorder or industrial
dispute.
11.
Licence
11.1
We
grant
you a licence to access the content, information and services
contained within our website for personal use only.
11.2
This licence allows you to download and cache (using your browser)
individual pages from our website.
11.3
This licence does not allow you to download and modify individual
pages or substantial parts of our website nor to make our website
available via an intranet, where our website or a substantial part of
it is hosted locally on the intranet in question.
11.4
Our website design, layout, content or text cannot be copied, edited
or otherwise manipulated without our express prior written
permission.
11.5
Our website cannot be placed within the frame-set of another site.
11.6
Third parties are not allowed to “deep link” to pages within our
website, without our express prior written permission. All links
(unless expressly permitted by us) should be to the main index page
of our website. Furthermore, the content of such links, whether
graphic or text should not be misleading, false, derogatory or in any
other way offensive.
11.7
The restriction on “deep linking” does not apply to affiliate
partners who wish to send customers directly to a particular page or
product in order to increase their affiliate sales.
12.
Copyright
12.1
All content, databases, graphics, buttons, icons, logos, layouts and
look & feel are our copyright, unless expressly acknowledged as
otherwise.
12.2
The data mining, extraction or utilisation of product information
from our website is not permitted without our express prior written
permission.
13.
User Generated Content
13.1
Where
the facility exists you may provide reviews or public feedback on the
website of products purchased by you, also known as user-generated
content.
13.2
Where the facility exists such user-generated content can be provided
in different formats and mediums; text, audio, video and still
photographs.
13.3
As part of providing this content to us you agree to grant us a
worldwide, irrevocable, non-exclusive and royalty-free license to
use, distribute, edit, translate and repurpose such content, as we
require, including sub-licensing to other parties.
13.4
Such content shall not infringe the intellectual property rights of
any other party. Furthermore the content shall not be illegal or
capable of breaching the laws of any jurisdiction in which it may be
displayed.
13.5
We reserve the right to remove any content, which breaches or risks
breaching these terms and conditions.
13.6
However, we shall not assume any responsibility for auditing or
monitoring any user generated content.
13.7
Any complaints about such content by rights holders or any user or
visitor to our website should be directed to us using our contact
details listed at the end of these terms and conditions.
14.
Limitations and Exclusions of Liability
14.1
Where
content and information is provided on the website without charge we
exclude all liability for such content and information.
14.2
All business losses (including, but not limited to) loss of profits,
income, revenue, damage to goodwill, loss of other commercial
contracts, other commercial opportunities are all excluded.
14.3
All indirect, consequential or special losses or damage are all
excluded.
14.4
All other losses or damages not reasonably foreseeable at the time of
the contract between you and us are also excluded.
14.5
All losses relating to the loss or corruption of data, databases,
systems, software or hardware are all excluded.
14.6
These terms and conditions do not exclude or limit liability for
death or personal injury caused by you or us.
14.7
These terms and conditions do not exclude or limit liability for
fraud or fraudulent misrepresentation caused by you or us.
14.8
These terms and conditions do not exclude or limit liability where
this conflicts with the applicable law for this jurisdiction.
15.
Indemnity
By
your use of our website you hereby indemnify us and undertake to keep
us indemnified at all times now and in the future against all
possible claims relating to any breach of these terms and conditions
by you. Such indemnities to include, (but not be limited to) all
costs legal and otherwise, all other expenses, damages or settlements
arising from your breach of these terms and conditions.
16.
Variation
We
reserve the right to vary these terms & conditions at any time,
without giving notice to you. Such varied terms and conditions shall
automatically apply to the use of our website from the date of
publication on our website.
17.
Assignment
We
reserve the right to assign our rights and also our obligations under
these terms and conditions, without giving notice to you. This right
of assignment shall only apply to us and shall not apply to you in
any way.
18.
Severability
The
foregoing paragraphs, sub-paragraphs and clauses of these terms &
conditions shall be read and construed independently of each other.
Should any part of this agreement or its paragraphs, sub-paragraphs
or clauses be found invalid it shall not affect the remaining
paragraphs, sub-paragraphs and clauses.
19.
Waiver
Failure
by us to enforce any accrued rights under these terms &
conditions is not to be taken as or deemed to be a waiver of those
rights by us unless we acknowledge the waiver in writing.
20.
Third Parties
These
terms and conditions are between you and us. They do not apply to, or
benefit any third party and are not reliant on any third party.
21.
Entire Terms & Conditions
These
terms & conditions set out the entire agreement and understanding
between you and us.
22.
Your Statutory Rights
Where
acting as a consumer your statutory rights are unaffected.
23.
Jurisdiction
These
terms & conditions shall be interpreted, construed and enforced
in accordance with English law and shall be subject to the exclusive
jurisdiction of the English Courts.
Our
contact details are as follows:
GBRJET
8
Woodland Crescent, Farnborough, Hampshire, GU14 8BF.
Email:
marc
@gbrjet.com
Telephone
From
within the UK: 07850
742805
International: 00
44 07850 742805
:
GBR_JET - www.GBR-JET.com
Website
Privacy Policy
This
policy was last updated on 13th November 2010
1.
Data
Protection Act 1998
We
comply with the principles of the Data Protection Act 1998 when
dealing with all data received from visitors to the site.
2.
Our Services
We
only hold the data necessary to offer services provided on our
website.
3.
Data
Protection Register
Data
is only used for the purposes described in our entry on the Data
Protection Register.
4.
Required
Period
We
only hold personal data for as long as necessary. Once data is no
longer needed it is deleted from our files.
5.
Data
Storage
For
administrative reasons data may be passed to and stored securely with
third party service providers located outside the EEA (European
Economic Area).
6.
Email
Updates
We
regularly email website news and information updates to those
customers who have specifically subscribed to our email service. All
subscription emails sent by us contain clear information on how to
unsubscribe from our email service.
7. Our
Promise
We never
sell, rent or exchange mailing lists.
8.
Data
Shared With Partners
We
may however share commercial and technical data with our partners
where a customer has accessed and used our website via a site
belonging to one of our partners. However, such information will also
be subject to our partners’ privacy policies.
9.
Email
Options
If
you subscribe to our email service via a partner site, that partner
may wish to send you details via email of other products and
services, which may be of interest to you. However when you subscribe
directly to our email service you will be asked whether or not you
wish to receive such emails.
10.
Partner
Privacy Policies
Please
note that we only share data with partners that operate their own
privacy policy.
11.
Spam
In
accordance with the Privacy
and Electronic Communications (EC Directive) Regulations 2003, we
never send bulk unsolicited emails, (popularly known as Spam) to
email addresses.
12.
Product
Updates
We
may send emails to existing customers or prospective customers who
have enquired or registered with us, regarding products or services
directly provided by us.
13.
Email
Content
All
emails sent by us will be clearly marked as originating from us. All
such emails will also include clear instructions on how unsubscribe
from our email service and any future emails. Such instructions will
either include a link to a page to unsubscribe or a valid email
address to which you should reply, with “unsubscribe” as the
email subject heading.
14.
Cookies
Our
website uses "cookies" to track use and allow customers to
purchase from our website. Please note that these cookies do not
contain or pass any personal, confidential or financial information
or any other information that could be used to identify individual
visitors or customers purchasing from our website. Please note that
you are free to refuse cookies. However, for purely technical reasons
this may prevent you from purchasing from our website. This is
because anonymous cookies are commonly used to keep track of the
contents of customers’ shopping baskets or trolleys during the
checkout process. This facility ensures that the items added to (or
removed from) your basket are accurately stated when you go to pay.
15.
Contact Us
If
you have any questions relating to our Privacy Policy please email us
at marc@gbrjet.com
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